سياسة ضمان سواروفسكي

تضمن سواروفسكي أن منتجات علامة سواروفسكي التي تم شراؤها من بائع تجزئة معتمد من سواروفسكي ذات جودة قابلة للتداول وخالية من عيوب المواد أو التصنيع، شريطة أن تكون عرضة للاستخدام العادي. يتم توفير خدمة الضمان مجانًا.

كم تدوم فترة الضمان؟

فترة الضمان سنتان من وقت استلام المنتجات.

ماذا يغطي الضمان؟

لا يغطي هذا الضمان الأضرار التي تلحق بالمنتجات التي تحمل علامة سواروفسكي التجارية بسبب الحوادث وإساءة الاستخدام والتعديل ومحاولة الإصلاح والإهمال بعد الشراء والبلى العادي و/ أو عدم اتباع إرشادات العناية بالمنتج. يمكن العثور على نصائح العناية هنا.

المطالبات التي يغطيها الضمان

  

المطالبات التي لا يغطيها الضمان

 

التحف الكريستالية

  • الفقاعات والشوائب
  • عيوب في الصقل
  • انفصال الأجزاء الكريستالية
  • سقوط الأجزاء المعدنية
  • وضع الأجزاء بشكل غير صحيح

التحف الكريستالية

  • المنتجات التي تم تعديلها/ إصلاحها
  • الضرر الكلي
  • الأجزاء المفصولة مع رقائق مرئية

المجوهرات والاكسسوارات

  • الفقاعات والشوائب
  • عيوب في الصقل
  • انفصال الأجزاء الكريستالية
  • سقوط الأجزاء المعدنية
  • وضع الأجزاء بشكل غير صحيح

المجوهرات والاكسسوارات

  • حالات محددة من الكريستالات المفقودة
  • تغيير لون قطع الكريستال
  • خدوش عميقة أو تلف وبلى على المعدن.

 

كل منتج قد يكون معيبًا بموجب هذا الضمان وفقًا لتقدير سواروفسكي أو بائع تجزئة معتمد من سواروفسكي يتم:

  • استبداله بقطعة متطابقة، إن وجدت؛ أو
  • استبداله بقطعة ذات قيمة مماثلة؛

كيف تتم عملية المطالبة بالضمان؟

لاستبدال منتج معيب من سواروفسكي يخضع للضمان، يجب عليك زيارة أقرب متجر سواروفسكي.

يرجى الاحتفاظ بشهادة الأصالة في حالة المطالبة بالضمان. تعمل الشهادة كدليل على الشراء والأصالة. انظر لمزيد من المعلومات حول شهادة الأصالة.

لمن يمتد الضمان؟

يمتد هذا الضمان إلى المشتري الأصلي للمنتج الذي يحمل علامة سواروفسكي التجارية وإلى مالكي المنتج اللاحقين خلال مدة الضمان. يعتبر إيصال الشراء أو التسليم وإيصال الهدايا وشهادة الأصالة من سواروفسكي أو بائع تجزئة معتمد من سواروفسكي بمثابة دليل على شراء المنتج؛ يجب على جميع مالكي المنتج الاحتفاظ بالإيصال أو شهادة الأصالة في حالة وجود مطالبة بموجب هذا الضمان .

CARE ADVICE

Swarovski crystal is a delicate material that must be handled with special care. Swarovski will not be held liable for any damages incurred after the receipt of products. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage.

All Swarovski fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. Please follow the advice below.

Store your jewelry in the original packaging or a soft pouch to avoid scratches.

Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.

Remove jewelry before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.

Put on jewelry last when dressing and take off first when undressing.

Avoid contact with water.

Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.

For watches, please refer to the certificate and operating instructions.

Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Dry with a soft, lint free cloth to maximise brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.

It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen, or mechanical pencil. Simply follow the instructions in the short videos on Swarovski.com

To read cleaning instructions for the Stardust Bracelet, please download the PDF here.

To read cleaning instructions for the Crystaldust Bracelet, please download the PDF here.

We recommend that you clean your Swarovski jewelry on a regular basis to keep it fully functional and sparkling.

Place article into lukewarm water with a few drops of dishwashing liquid or mild soap.

REPLACEMENTS AND REPAIRS

Please visit any official Swarovski Boutiques for replacement and repairs.

Swarovski offers a full statutory warranty for pieces purchased from authorised Swarovski retailers. The warranty covers manufacturing and material defects due to normal wear and use.

Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product or substituted with a product of comparable value.

Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.

Swarovski will not repair, replace or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence or misuse.

If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:

  • The product is a genuine Swarovski product with the Swarovski Swan logo
  • The repair is feasible - it must be possible to bring the product back to its original pristine condition
  • Spare parts are still available (this is usually not the case if a product is out of production)

If you would like to replace or repair an item, please bring the product in its original packaging to an authorised Swarovski retailer. If products are sent by post, they should be insured and shipped by registered post, as Swarovski cannot be held liable for damage, loss or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.

PRODUCTS

Since 1989, all genuine Swarovski products feature the Swarovski Swan logo. Pieces produced prior to this date have a different logo and in some cases, it may only be faintly visible or almost impossible to detect.

You will find the following logos on almost all Swarovski crystal and jewellery products:

Square Silver Crystal SC logo (1976 - 1988)
sCs/SCS logo (Swarovski Crystal Society 1987 - present)
Swan logo (1989 - present)

Special extenders are available for many Swarovski necklaces and bracelets. Your authorised Swarovski retailer or regional Customer Relations Team will be happy to assist you.

Swarovski fashion jewellery is created using top quality Swarovski crystals. All metal parts are plated. The nickel content corresponds to European norms and is tested for nickel allergy.

Developed by Swarovski, this high tech ceramic matrix has outstanding characteristics. Swarovski crystals are freely set by hand without using prongs or glue, thereby offering great design flexibility for a wide range of Swarovski crystals of different shapes and sizes. A ‘crystallised’ look with exceptional brilliance is achieved by the close proximity at which crystals can be set.

Please note that Swarovski generally does not produce custom-designed items but will personalise products offered from our corporate gifts offering. We also offer a personalisation option for the Christmas Ornament, Annual Edition. This customised product may not be returned or exchanged. In case of defective engraved items, the standard replacement and repairs process needs to be followed.

Swarovski produces a limited range of specially manufactured corporate gift items. For more information, please visit  Corporate Gifts.

TThe pearls used in the Swarovski Fashion Jewellery collection are simulated pearls and are not natural. Crystal Pearls by Swarovski are pearls made with a crystal core. Their unparalleled harmonious and lustrous shimmer is achieved using a unique coating technology developed by Swarovski. It is the first production method in the world to combine the quality of a perfect crystal core with the exquisite beauty of a pearl coating. The innovative technology by Swarovski gives the pearl a mysterious glow, which appears to be radiating from within the pearl itself. The strictest quality controls help ensure the absolute flawlessness of each Crystal Pearl.

Swarovski produces crystals of the finest quality. The company's name has become synonymous with genuine crystal. Swarovski's specialised manufacturing processes, together with the highest quality raw materials, guarantee the highest possible degree of precision, component quality, consistency and unmatched brilliance.

Swarovski crystal is produced at the company’s traditional production plant in Wattens, Austria, where each crystal is subject to the most stringent quality controls. The exact recipe and the proportion of quartzes, sand and minerals remain a company secret that is part of the legacy of pioneer Daniel Swarovski to his three sons.

The metal parts are mostly gold- and rhodium-plated. In some cases also palladium-plated and with PVD-coated base metal. Swarovski gold jewellery is plated using 23k gold. It is designed with pale yellow gold that has a lustrous, bright and attractive shine. Swarovski rose gold jewellery is plated with 18k rose gold. The colour is achieved by alloying fine gold with copper.

Unfortunately, certificates cannot be replaced. Please keep your receipt as proof of purchase. For products purchased from the Online Shop, the delivery receipt serves as the warranty. You will receive one certificate per online order. Please note that for all online purchases, the invoice or delivery receipt must be presented in order to make any claims regarding the warranty or similar.

Swarovski is one of the world’s largest crystal suppliers to jewelry manufacturers as well as to the clothing and lighting industries. Third party manufacturers mark these products by attaching the ingredient branding label "MADE WITH SWAROVSKI ELEMENTS", or by describing them as "made with Swarovski crystals", or as "Crystallized™". However, these manufacturers may not refer to their products as Swarovski products. Furthermore, these products are not sold by Swarovski and do not necessarily meet its quality standards or qualify for its warranty conditions.

PURCHASE

Send a present directly to someone special! Swarovski will wrap your order in a pretty gift bag with a ribbon. You can also add one greeting card with your personal message.

If you have the items sent to your address, you will receive one gift bag for each item ordered enclosed in your parcel. This allows you to wrap the gift yourself. If you choose delivery to another address, the items will be delivered in a single gift bag. The parcel will contain a delivery note which also serves as a warranty but no invoice.

Please note that, in any case, only one greeting card can be added per order. After making an order, it is no longer possible to add a gift bag or greeting card. These options must be selected during the checkout process.

All sensitive data transferred to and from Swarovski is encrypted using the most modern technology (SSL 128-bit). For security reasons, Swarovski does not save credit card information. The data is immediately passed to the company's partner systems for payment processing. Checkout, a company specialising in data processing, uses your data solely for the purpose of processing payments.

If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Swarovski customer services.

Simply place the desired products in the Shopping Bag and enter your Gift Card code, then click on 'Apply code'. The amount on your Gift Card will automatically be deducted from the total of your order in the Shopping Bag. The remaining amount will stay on your card for further use. If your order exceeds the value of the Gift Card, the remaining balance must be paid by credit card. Only one Gift Card per order can be used.

Your Gift Card can be redeemed online. It is also accepted in selected boutiques in some countries. Use the Boutique Finder to find out whether you can redeem your Gift Card in any boutiques in your country.

The voucher code is only valid for online purchases and cannot be combined with other offers. Please note that orders made in the past, reduced products, Gift Cards, Annual and Limited Editions, SCS products, The Swarovski Remix Collection and special sculptures such as the Crystal Myriad collection are excluded. Furthermore, the voucher offers no cash alternative.  To redeem your voucher, simply enter your Voucher Code into the ‘Enter code’ field of the Shopping Bag and click on ‘Apply code’.

The Online SALE takes place in selected Online Shop countries. Please note that the SALE dates and products vary in different countries.

The SALE also takes place in selected Swarovski boutiques. However, please note that the product selections and discounts offered in the boutiques are not necessarily the same as in the Online Shop. The Swarovski Online Shop does not offer VAT refunds. Please note that Swarovski does not offer any price adjustments for an item(s) purchased at regular price before a SALE. Similarly, products purchased in the SALE are not eligible for further price reductions.

Swarovski sometimes offers free gift promotions. Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions. If the free gift is available at the time you place your order, it will appear in your Shopping Bag.

This website is the official Swarovski Online Shop, operated by Swarovski Crystal Online AG, an affiliate of the Swarovski Group. We fully guarantee the authenticity of all products purchased here. Please note that several other online shops may also sell Swarovski products. Since we do not operate such sites and have no control over them, we cannot guarantee the authenticity of products sold via these sites. Please use caution and common sense when purchasing in such other online shops, and make sure they are affiliated with us (for example, by checking if they appear in our Boutique Finder and/or have a good reputation in the market).

The details provided to Swarovski will not be forwarded to any third parties under any circumstances. All data is subject to rigid data protection regulations.

All details entrusted to Swarovski are solely used to ensure that the company continues to uphold personalised service to make your shopping experience the most convenient possible.

Swarovski uses cookies in order to tailor its products and services to customer wishes. Cookies are very short text blocks that are transferred from the Online Shop to your computer. This enables the Online Shop to recognise your browser and to offer you more personalised service. Cookies can be deactivated at any time in your browser without negatively influencing your purchasing options in the Online Shop.